Terms and Conditions

Effective Date: September 6, 2026

These Terms and Conditions (“Terms” or “Agreement”) constitute a binding legal agreement between you (“you,” “your,” or “Customer”) and Canera, Inc., doing business as Victor Canera (“Victor Canera,” “Canera,” “we,” “us,” or “our”).

IMPORTANT — PLEASE READ SECTION 22 CAREFULLY. SECTION 22 CONTAINS A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER THAT AFFECTS YOUR LEGAL RIGHTS. IT REQUIRES MOST DISPUTES TO BE RESOLVED THROUGH INDIVIDUAL ARBITRATION RATHER THAN IN COURT AND LIMITS YOUR ABILITY TO BRING OR PARTICIPATE IN A CLASS ACTION. YOU HAVE THE RIGHT TO OPT OUT OF THE ARBITRATION AGREEMENT WITHIN 30 DAYS AS DESCRIBED IN SECTION 22.7.

By accessing or using victorcanera.com (the “Site”), creating an account, placing an order, completing a purchase through the Site, by telephone, email, in person, or through an invoice provided by us, or otherwise using our products or services (collectively, the “Services”), you agree to be bound by these Terms.

Your use of the Site is also subject to our Privacy Policy. If you do not agree to these Terms, you should not use the Services or place an order with us.

1. Eligibility and Accounts

You must be at least eighteen (18) years old, or the age of legal majority in your jurisdiction, to create an account or enter into a purchase with us.

If you create an account, you agree to provide accurate, complete, and current information and to maintain the confidentiality of your login credentials. You are responsible for activity conducted through your account and should notify us promptly if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts that contain inaccurate information, are used fraudulently, or are otherwise used in violation of these Terms.

2. Our Products and Services

Victor Canera designs, manufactures, sources, and sells fine jewelry, engagement rings, wedding bands, diamonds, gemstones, and related products and services.

Certain products are maintained in stock and available for immediate or near-immediate sale. Other products are manufactured, customized, or sourced specifically for a Customer after an order is placed.

Because jewelry and gemstones may be unique or produced individually, availability, production times, specifications, and delivery estimates may vary.

3. Orders

Submitting an order constitutes an offer to purchase. Receipt of an order confirmation does not constitute final acceptance of the order.

We reserve the right to accept, reject, delay, or cancel an order for legitimate business reasons, including:

• product or diamond unavailability;
• incorrect pricing or product information;
• suspected fraud or unauthorized payment activity;
• inability to verify payment or identity;
• production limitations;
• supply-chain interruptions;
• errors in inventory or diamond availability;
• export, sanctions, or regulatory requirements; or
• circumstances outside our reasonable control.

If we cancel an order after payment has been collected, we will refund the amount paid for the cancelled portion of the order.

We may request additional information necessary to verify your identity, payment method, billing or shipping information, or compliance with applicable law before accepting or fulfilling an order.

4. Custom and Made-to-Order Products

All custom and made-to-order products are final sale and are not eligible for return, refund, or exchange, except where required by applicable law or where we determine that the product contains a manufacturing defect covered by our warranty.

A custom or made-to-order product includes jewelry manufactured, modified, or created specifically for you rather than sold from our existing finished inventory. This may include, without limitation:

• custom-designed jewelry;
• jewelry manufactured specifically for your order;
• modified catalog designs;
• custom dimensions or proportions;
• specially requested gemstones or configurations;
• custom ring sizes when the item must be manufactured specifically for that size; and
• other products identified as custom or made-to-order before purchase.

Because production resources and materials may be committed specifically to your order, cancellation may not be possible after production has begun.

Any cancellation of a custom or made-to-order product before production begins is subject to our approval.

5. Pricing and Payment

Unless otherwise stated, prices displayed on the Site are in U.S. Dollars.

We accept the payment methods presented at checkout or otherwise approved by us. By providing payment information, you represent and warrant that you are authorized to use the payment method provided.

Prices, product availability, diamond availability, specifications, promotions, and other information may change without notice.

Although we make reasonable efforts to ensure accurate pricing, typographical, technical, or other errors may occur. We reserve the right to correct an erroneous price or other material error before fulfilling an order. If an error affects an order you have already placed, we will contact you before proceeding or cancel the affected order and refund any applicable payment.

Taxes

Applicable sales, use, or other taxes will be collected where required by law.

For international shipments, the Customer is responsible for any customs duties, import taxes, tariffs, brokerage fees, or other charges assessed by the destination country unless we expressly state otherwise.

Payment Security

Wire-transfer instructions and other payment information should always be independently verified with us before sending funds.

If you receive a communication purporting to change payment or wire instructions, do not send funds based solely on that communication. Contact Victor Canera through a known and independently verified method before proceeding.

6. Shipping and Delivery

We ship orders using carriers and delivery methods selected by us or presented during checkout.

Delivery and production dates are estimates unless we expressly agree otherwise in writing. We are not responsible for delays caused by carriers, weather, customs, supply-chain interruptions, security reviews, force majeure events, or other circumstances outside our reasonable control.

Shipments may require an adult signature upon delivery.

Orders are insured while in transit to the Customer when shipped using a shipping method arranged by Victor Canera. Risk of loss transfers to the Customer upon confirmed delivery to the designated delivery address, except as otherwise required by applicable law.

Customers are responsible for providing a complete and accurate delivery address. We may require additional verification before shipping to an address different from the billing address.

Items Shipped to Victor Canera

Unless we expressly provide otherwise in writing, when you send jewelry or other property to us, you are responsible for securely packaging and adequately insuring the shipment until it is delivered to and accepted by us.

We strongly recommend using a trackable, fully insured shipping service requiring signature confirmation.

7. Returns, Refunds, and Exchanges

7.1 In-Stock Items

Eligible in-stock items may be returned within fourteen (14) days of delivery.

To qualify for return, the item must:

• be in its original, unworn condition;
• be free from scratches, damage, alteration, or signs of wear;
• include all original documentation, grading reports, certificates, accessories, and other materials supplied with the item; and
• not have been resized, engraved, modified, or otherwise altered.

We reserve the right to inspect all returned merchandise before approving a refund.

7.2 Loose Diamonds

Eligible loose diamonds are covered by the same 14-day return privilege, provided they are returned in their original condition with the original laboratory grading report and other accompanying documentation.

A diamond that has been damaged, altered, laser-inscribed after purchase at the Customer's request, or otherwise modified may be ineligible for return.

7.3 Final Sale Items

The following items are final sale and cannot be returned or exchanged except where required by law or covered by an applicable manufacturing warranty:

• custom-designed jewelry;
• made-to-order jewelry;
• jewelry manufactured specifically for the Customer;
• items identified as final sale before purchase;
• any item that has been resized;
• any item that has been engraved;
• any item otherwise altered or modified at the Customer's request.

Resizing an otherwise returnable in-stock item immediately ends its return eligibility.

Engraving an otherwise returnable in-stock item immediately ends its return eligibility.

7.4 Return Authorization

Before returning an item, please contact us at info@victorcanera.com for return instructions and authorization.

Unauthorized returns may be refused.

The Customer is responsible for securely packaging and insuring a return shipment unless Victor Canera expressly provides otherwise.

7.5 Refunds

Approved refunds will generally be issued to the original payment method. Processing times may vary depending upon the payment provider.

Original expedited shipping charges, international shipping charges, duties, taxes, sizing charges, engraving charges, and other separately charged services are non-refundable unless otherwise required by law.

8. Damaged or Incorrect Orders

Please inspect your order promptly upon delivery.

If an item arrives damaged, appears to have been tampered with during shipping, or is materially different from the item ordered, contact us promptly at info@victorcanera.com.

If we determine that the item was damaged before delivery or that we shipped an incorrect item, we will provide an appropriate remedy, which may include repair, replacement, or refund.

This provision applies independently of whether an item would otherwise be considered final sale.

9. Product Information, Diamonds, and Gemstones

We make reasonable efforts to accurately describe the products offered through our Services.

Jewelry and gemstones are three-dimensional physical objects, and their appearance may vary depending on lighting, viewing environment, photography, display calibration, screen technology, magnification, and other factors.

Product photographs and videos are intended to provide a reasonable representation of the item but should not be understood as guaranteeing that colors, proportions, textures, or other visual characteristics will appear identical under every viewing condition.

Diamond and Gemstone Grading

Where a diamond or gemstone is accompanied by a grading report from an independent laboratory, the grading report represents the findings and opinions of that independent laboratory.

Gemological grading involves professional judgment, and reasonable differences may exist between laboratories, graders, or appraisers.

Victor Canera is not responsible for grading determinations made by independent gemological laboratories.

Measurements and carat weights may be subject to ordinary tolerances associated with jewelry and gemstone measurement.

10. Lifetime Manufacturing Warranty

Victor Canera provides a limited lifetime warranty against manufacturing defects in jewelry manufactured or sold by us, subject to the terms and exclusions described below.

If you believe your jewelry contains a manufacturing defect, contact us at info@victorcanera.com so that the item can be inspected.

If we determine that the condition is the result of a manufacturing defect covered by this warranty, we will repair or otherwise remedy the defect at our discretion without charge for the covered repair.

Warranty Exclusions

The warranty does not cover conditions resulting from:

• ordinary wear and tear;
• scratches, dents, abrasions, or surface wear;
• bent, worn, damaged, or broken prongs caused by wear or impact;
• accidental damage;
• misuse or abuse;
• loss or theft;
• loss of a center stone, gemstone, or diamond resulting from damage or wear rather than a manufacturing defect;
• improper storage, cleaning, or care;
• exposure to chemicals or environments harmful to jewelry;
• changes naturally occurring in metals, finishes, or gemstones;
• damage caused by impact or pressure; or
• unauthorized alteration, repair, sizing, or modification.

We reserve the right to determine whether a condition constitutes a manufacturing defect after inspecting the item.

Repairs, alterations, or modifications performed by a third party may affect or void warranty coverage to the extent the third-party work caused or contributed to the condition for which warranty service is requested.

This warranty is provided in addition to any rights that cannot legally be waived under applicable consumer-protection law.

11. Repairs, Maintenance, and Resizing

We may offer resizing, refinishing, polishing, cleaning, inspection, repair, and other jewelry services.

Availability, pricing, and feasibility depend on the particular item.

Some jewelry, including certain eternity bands, intricate designs, or pieces incorporating specific gemstones or construction methods, may not be safely resizable.

We may decline to perform work that we believe could compromise the structural integrity or appearance of an item.

Jewelry submitted for service may show ordinary changes associated with polishing, refinishing, resizing, stone tightening, or repair.

12. Appraisals

We may provide an appraisal or valuation document with certain purchases.

Unless expressly stated otherwise, any appraisal supplied by Victor Canera reflects an opinion of retail replacement value for insurance purposes as of the appraisal date.

An appraisal is not a guarantee of resale value, liquidation value, fair-market value, estate value, or the amount another purchaser will pay for the item.

Market prices for diamonds, gemstones, precious metals, and jewelry can change over time.

We do not guarantee that an insurance company will accept an appraisal or provide coverage at the stated value.

13. Insurance

Fine jewelry may be lost, stolen, or accidentally damaged in circumstances that are not covered by our manufacturing warranty.

We recommend that Customers maintain appropriate insurance coverage for valuable jewelry.

Victor Canera is not an insurance company and does not guarantee coverage provided by any third-party insurer.

14. Promotions and Discount Codes

Promotional offers may be subject to additional terms disclosed with the applicable promotion.

Unless otherwise stated, promotions and discount codes:

• cannot be combined;
• have no cash value;
• may be limited to particular products or Customers;
• may have expiration dates; and
• may be modified or withdrawn where permitted by law.

We reserve the right to cancel or correct a promotion issued or displayed in error.

15. Financing and Third-Party Payment Services

We may make third-party financing or installment-payment services available as a convenience.

Any financing arrangement is between you and the applicable financing provider and is subject to that provider's eligibility requirements, approval process, privacy policy, and terms.

We are not responsible for a third-party provider's credit decisions, interest charges, fees, account servicing, or other acts or omissions.

16. Acceptable Use

You agree not to misuse the Site or Services.

You may not:

• use the Site for unlawful or fraudulent purposes;
• attempt unauthorized access to our systems or accounts;
• interfere with the operation or security of the Site;
• introduce malware or harmful code;
• systematically scrape, harvest, or extract Site content without authorization;
• impersonate another person or entity;
• infringe intellectual-property or privacy rights; or
• use the Services in a manner that violates applicable law.

We may restrict or terminate access where we reasonably believe the Services are being misused.

17. Intellectual Property

The Site and its content, including the Victor Canera name, trademarks, logos, jewelry designs, photographs, videos, illustrations, graphics, text, product descriptions, educational materials, software, page designs, and other content, are owned by or licensed to Canera, Inc. and are protected by applicable intellectual-property laws.

We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Site for your personal, non-commercial use.

Except as permitted by law or with our prior written permission, you may not reproduce, distribute, publish, modify, create derivative works from, commercially exploit, scrape, or otherwise use our content.

Nothing in these Terms grants you ownership of any Victor Canera intellectual property.

18. User Content and Feedback

If you submit reviews, photographs, testimonials, comments, or other content to us, you represent that you have the right to provide that content.

Unless otherwise agreed in writing, you grant Canera, Inc. a non-exclusive, worldwide, royalty-free license to reproduce, display, distribute, and use that content in connection with operating and promoting our business and Services.

If you provide suggestions, ideas, or feedback concerning our Services, we may use that feedback without restriction or compensation.

19. Third-Party Websites and Services

The Site may contain links to third-party websites or services.

We do not control and are not responsible for third-party websites, content, privacy practices, terms, availability, or services.

Your use of a third-party service is governed by the terms applicable to that service.

20. Disclaimer and Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EXCEPT FOR EXPRESS WARRANTIES PROVIDED BY CANERA, INC., THE SITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

WE DISCLAIM WARRANTIES THAT MAY LAWFULLY BE DISCLAIMED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS A WARRANTY, REMEDY, OR OTHER CONSUMER RIGHT THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.

TO THE FULLEST EXTENT PERMITTED BY LAW, CANERA, INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO YOUR USE OF THE SERVICES OR A PURCHASE.

TO THE FULLEST EXTENT PERMITTED BY LAW, CANERA, INC.'S AGGREGATE LIABILITY ARISING FROM A PRODUCT OR ORDER WILL NOT EXCEED THE AMOUNT ACTUALLY PAID TO CANERA, INC. FOR THE PRODUCT OR ORDER GIVING RISE TO THE CLAIM.

Some jurisdictions do not permit certain warranty exclusions or liability limitations. In those jurisdictions, these provisions apply only to the maximum extent permitted by law.

21. Governing Law

These Terms and any dispute arising from them are governed by the laws of the State of California, without regard to conflict-of-law principles, except that the Federal Arbitration Act governs the interpretation and enforcement of the arbitration provisions in Section 22.

22. Dispute Resolution and Arbitration Agreement

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND YOUR RIGHT TO A JURY TRIAL.

22.1 Agreement to Arbitrate

Except for the exceptions described below, you and Canera, Inc. agree that disputes, claims, or controversies arising out of or relating to these Terms, the Site, the Services, a purchase or transaction with us, or our advertising or communications (“Disputes”) will be resolved through binding individual arbitration rather than litigation in court.

This includes claims arising under contract, tort, statute, or other legal theories.

22.2 Exceptions

Either party may bring an eligible individual claim in small claims court, provided the claim remains in that court.

Either party may also seek injunctive or other equitable relief in a court of competent jurisdiction concerning actual or threatened infringement, misappropriation, or misuse of intellectual-property rights.

22.3 Informal Dispute Resolution

Before commencing arbitration, the party asserting a Dispute must provide the other party with written notice describing the nature of the Dispute and requested relief.

Notices to Canera, Inc. should be sent to:

Canera, Inc.
631 South Olive Street, Suite 950
Los Angeles, California 90014
info@victorcanera.com

The parties agree to make a good-faith effort to resolve the Dispute informally for at least thirty (30) days after receipt of the notice before initiating arbitration.

22.4 Individual Proceedings and Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND CANERA, INC. AGREE THAT EACH PARTY MAY ASSERT CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN A PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION.

Unless both parties agree otherwise, an arbitrator may not consolidate the claims of more than one person or preside over a class or representative proceeding.

22.5 Jury Trial Waiver

To the extent a Dispute is subject to arbitration, both parties waive the right to a jury trial.

For any Dispute permitted to proceed in court, any jury-trial waiver will apply only to the extent permitted by applicable law.

22.6 Arbitration Rules and Location

The Federal Arbitration Act governs this arbitration agreement.

Arbitration will be administered by JAMS under the applicable JAMS consumer arbitration rules then in effect, unless the parties mutually agree to another arbitration provider.

The arbitration will be conducted by a single neutral arbitrator.

Subject to applicable consumer-arbitration rules and law, arbitration will take place in Los Angeles County, California, remotely, or at another mutually agreed location.

Nothing in this section requires a consumer to pay arbitration costs that applicable law or the applicable arbitration rules require Canera, Inc. to pay.

22.7 30-Day Right to Opt Out

You may opt out of this arbitration agreement by providing written notice to Canera, Inc. within thirty (30) days after you first become subject to this arbitration agreement.

Your notice must include your name, your email address or other information reasonably sufficient to identify your transaction or account, and a clear statement that you wish to opt out of the arbitration agreement contained in the Victor Canera Terms & Conditions.

Send the notice to:

Canera, Inc.
631 South Olive Street, Suite 950
Los Angeles, California 90014

If you validly opt out, the remainder of these Terms will continue to apply.

22.8 Arbitration Decision

The arbitrator may award any individual remedy or relief available under applicable law and will issue an award consistent with the applicable arbitration rules.

Judgment on an arbitration award may be entered in any court having jurisdiction.

22.9 Severability

If any portion of this Section 22 is found unenforceable, that portion will be severed to the minimum extent necessary and the remainder will continue in effect, except where applicable law requires a different result.

The class-action waiver will be treated separately to the extent required by applicable law.

22.10 Survival

This arbitration agreement survives termination of these Terms, closure of an account, completion of a purchase, or termination of your relationship with Canera, Inc.

23. International Customers

Our Services are operated from the United States.

Customers accessing the Services from another country are responsible for compliance with applicable local laws.

International Customers are responsible for applicable customs duties, import taxes, tariffs, brokerage fees, and other government charges unless expressly stated otherwise.

24. Force Majeure

Canera, Inc. will not be responsible for delay or failure to perform caused by circumstances beyond our reasonable control, including natural disasters, fires, floods, earthquakes, severe weather, pandemics, labor disputes, transportation interruptions, carrier delays, customs delays, shortages of materials, supply-chain disruptions, utility or telecommunications failures, cyber incidents, war, terrorism, civil unrest, governmental actions, tariffs, trade restrictions, or changes in law.

25. Electronic Communications

By using the Services or providing us with an email address, you consent to receive transactional and legal communications electronically where permitted by law.

Electronic notices and communications satisfy requirements that such communications be in writing to the extent permitted by applicable law.

Marketing communications are subject to any additional consent and opt-out requirements imposed by applicable law.

26. General Provisions

Severability

Except as specifically provided in Section 22, if a provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect.

No Waiver

Our failure to enforce a provision of these Terms does not constitute a waiver of that provision or our right to enforce it later.

Assignment

You may not assign your rights or obligations under these Terms without our prior written consent.

Canera, Inc. may assign these Terms in connection with a merger, acquisition, corporate reorganization, financing, or sale of all or substantially all of its business or assets.

Entire Agreement

These Terms, together with any policies expressly incorporated by reference and any written terms applicable to a particular order, constitute the agreement between you and Canera, Inc. concerning the subject matter addressed herein.

Changes to These Terms

We may modify these Terms from time to time.

When we do, we will post the revised Terms on the Site and update the Effective Date.

Changes will apply prospectively except where otherwise permitted by law. Material modifications to the arbitration agreement will be handled in accordance with applicable law.

27. Notices and Contact Information

Questions, legal notices, and other communications concerning these Terms may be sent to:

Canera, Inc.
d/b/a Victor Canera
631 South Olive Street, Suite 950
Los Angeles, California 90014

Email: info@victorcanera.com

Website: victorcanera.com